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TERMS AND CONDITIONS NEC-DSX.com is a deep discount website that caters to Experienced Telecommunications Professionals. If you are not an experienced telecommunications professional, and you are thinking about installing your own "Do-It-Yourself" phone system, please visit our full-service website CompuTelCo.com. The same products are offered at CompuTelCo.com, for a slightly higher price, and for the slightly higher price you are entitled to technical support by telephone. By adding any item from NEC-DSX.com to your shopping cart, you acknowledge that you YOU ARE AN EXPERIENCED TELEPHONE SYSTEM INSTALLER, and, that you have read and agree to the following Terms and Conditions of sale. ORDER ACCEPTANCE. Your emailed receipt of an order confirmation indicates that we received your order request, but does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Because of the large transaction value of many of our orders, we occasionally call to confirm your order and / or payment information. We may require additional information and/or verification before accepting and processing any order in accordance with our fraud prevention procedures. We reserve the right to decline the acceptance of any order for any reason. PRICING AND AVAILABILITY. Item availability and prices are subject to change at any time, without notice. TYPOGRAPHICAL ERRORS. In the event a product is listed at an incorrect price due to typographical error, or error in pricing information received from our suppliers, we have the right to refuse or cancel your order whether or not the order has been confirmed. If your credit card is charged, we will refund your credit card. EXTERNAL HYPERLINKS. We may provide, or third parties may provide, links to other Internet sites or resources. We have no control over such sites and resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and that we do not endorse and are not responsible or liable for any content, advertising, products, or other materials on or available from external sites or resources. You agree not to hold us responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such external site or resource. RETURN POLICY. All equipment purchased at www.nec-dsx.com at our published web pricing may be returned to us within fourteen days of purchase for a full refund less a twenty-five percent restocking fee, shipping, and handling fees. Equipment and its original packing must be returned in new, unopened, undamaged condition. Any merchandise that has been opened may not be returned. The original box and its contents must be unmarked. Any shipment to you that is unclaimed or refused and returned to us will be refunded less a twenty-five percent restocking fee, shipping, and handling fees. Restocking fees are not a penalty; they provide for the inspection of and testing of equipment prior to return to inventory. Equipment damaged in shipment will not be accepted for a refund. Orders canceled prior to shipment are subject to a ten percent service charge to cover costs we incur processing your order. All return items must have a Return Authorization Number printed on the outside of the shipping box or they will be refused. Merchandise received for return with a valid RMA number will be refused if it is not received within the return period of fourteen days. Buyer is responsible for all shipping charges. Wireless phone systems and accessories may not be returned under any circumstance - they must be returned to the manufacturer for service. TECHNICAL SUPPORT. Free email-based technical support is always available for products purchased from the A. F. Daniel Technology Group, Inc. for a period of six months after the date of purchase. Email based technical support is available between the business hours of 9am to 5pm eastern, excluding national holidays, Monday through Friday. Turn-around times for a reply are usually 1 to 2 business days. Please be as detailed as possible when contacting technical support by email to speed up response time and resolution speed. WARRANTY AND REPAIRS. The A. F. Daniel Technology Group, Inc. does not offer any express warranties. However, many of the products available through the A. F. Daniel Technology Group, Inc. are covered by Manufacturers' Warranties. If a product is covered by a manufacturer's warranty, it will be stated on that product's web page. Manufacturers' warranty details are typically available at the manufacturer's websites. Detailed manufacturer warranty information can also be obtained for free by contacting our Customer Service department. For products manufactured by NEC, the A. F. Daniel Technology Group, Inc. will assist you sending your product to NEC for repair or replacement. Contact the A. F. Daniel Technology Group, Inc to arrange for an RMA number to send the product to us for testing before it is submitted to NEC for evaluation. Shipping fees apply. Additional bench test fees also apply if the NEC product you are submitting for repair or replacement is not found to be defective. The NEC manufacturer's warranty excludes coverage for products which were installed, repaired or maintained by an unauthorized service provider or which were subjected to misuse, abuse, improper installation or application, improper maintenance or repair, alteration, accident or negligence in use, improper temperature, humidity or other environmental condition (including, but not limited to, lightning or water damage), storage, transportation, or handling. MODIFICATIONS TO TERMS AND CONDITIONS. Terms and conditions may be modified at any time without notification to you by the A. F. Daniel Technology Group, Inc. Terms and conditions are always available at this web page for your inspection prior to purchase. INDEMNIFICATION. You agree to indemnify and hold us and our subsidiaries, affiliates, officers, agents, co-branders, or other partners, and employees, harmless from any claim or demand, including all attorney's fees, made by any third party due to or arising out of the use of the website or its associated services.